FAQ | Evergreen Plumbing & Drains
This FAQ page covers our most common plumbing questions, including general plumbing services as well as drain, waste, and sewer topics.Answers are provided by Evergreen Plumbing & Drains co-owners Julius Cantrell and Shawn Bush, bringing decades of hands-on experience to help homeowners better understand plumbing issues, service options, and what to expect when working with our team.
General Company Questions
Are you licensed and insured in Ohio?
Yes. Shawn Bush (co-owner and still in the field) holds an Ohio Plumbing Contractor License: OH.PL.50860.
All Evergreen technicians are licensed and registered as required. We are also bonded and insured to work in every city and county we service.
How long has Evergreen Plumbing & Drains been in business?
Evergreen Plumbing & Drains was established in June 2024.
What areas do you serve in Ohio?
We serve the Dayton Metro Area and surrounding communities, including (but not limited to):
Dayton, Kettering, Beavercreek, Huber Heights, Fairborn, Troy, Xenia, Riverside, Centerville, Trotwood, Piqua, Miamisburg, Springboro, Vandalia, Englewood, Clayton, West Carrollton, Tipp City, Oakwood, Bellbrook, Union, Moraine, Germantown, Carlisle, Franklin, Lebanon, Mason, Middletown, Monroe, and nearby areas.
(If you don’t see your city listed, call us and we may still be able to help.)
Do you offer same-day or emergency plumbing services?
Yes. We offer same-day service whenever scheduling allows and we handle emergency plumbing during business hours.
At this time, we do not offer after-hours emergency service.
Do you charge a trip fee or service call fee?
No. We don’t charge a trip fee/service call fee, and we provide free estimates.
Are your plumbers employees or subcontractors?
Our technicians are full-time Evergreen Plumbing employees (not subcontractors) and receive full benefits.
Do you guarantee your work or offer warranties?
Yes. Everything we do includes parts and labor warranties, and Evergreen Care Plan Members receive 3x the warranty for added peace of mind.
What sets Evergreen Plumbing & Drains apart from other plumbers in the Dayton area?
We focus on customer experience and long-term solutions. We hire great people, train and coach our team, and treat every call as if it were our only job. We also stand behind our work with strong warranties and transparent options, because we’re a customer-first plumbing company.
Pricing & Process
How does pricing work at Evergreen Plumbing & Drains?
We provide up-front, flat-rate pricing. After evaluating the situation, we will present you with options and a clear price before work begins. That’s what you pay, no hidden fees and no surprises if a job takes longer than expected.
Do you provide free estimates?
Yes.
What is a diagnostic fee, and when is it charged?
We may charge a diagnostic fee when a deeper investigation is required to identify the problem. Examples include:
- Testing a water heater element
- Cutting into drywall to locate a leak
- Additional troubleshooting beyond a basic visual evaluation
In most cases, the diagnostic fee can be applied toward the repair.
Can diagnostic fees be applied toward repairs?
Yes, in most cases. We prefer applying it to the repair so pricing stays clear, and the customer understands what’s included.
Do you offer financing or payment plans?
Yes. We offer financing through GoodLeap to help homeowners manage unexpected plumbing expenses. We also accept credit cards, debit cards, cash, and checks, and we can send payment links by email or text. Financing information is available on our website.
Are there discounts, coupons, or membership plans available?
Yes. We offer seasonal coupons and an ongoing membership plan with benefits such as:
Evergreen Care Plan Membership Includes:
- 10% off today’s services and future services
- Free annual plumbing inspections
- Front-of-the-line service
- Triple peace-of-mind warranties
- Special pricing on select services
- After 6 months of active membership, choose one free service per year, such as:
o Salt delivery with water softener sanitation/service
o Water heater flush with tune-up
o RootX sewer treatment
o Camera inspection
o Water filtration filter swap-outs
o Backflow preventer inspection/testing/winterization
o Diagnosis and inspections
o Well system shock and sanitation
Additional Member Benefits (for Evergreen-supplied equipment):
- Free annual water heater flush (tank or tankless)
- Free salt deliveries for Evergreen-supplied water softeners
What should I expect during a service visit?
You can expect a professional, trained, and licensed technician who will:
- Diagnose the issue and ask a few questions about symptoms/history
- Offer to check any other concerns while on-site
- Provide a free plumbing inspection if desired (including pressure and hardness testing)
- Present clear options with up-front pricing
- Complete the work (often the same day if approved)
- Collect payment after the job is completed
Drains & Sewers
What are the signs that my main drain is clogged?
Common signs include:
- Sewage odors
- Water backing up from drains
- Gurgling sounds when running water
• Slow or abnormal draining across multiple fixtures
Do you offer camera inspections for sewer lines?
Yes. We perform camera inspections, and we provide video of the inspected sewer line.
How much does professional drain cleaning cost in the Dayton area?
Drain cleaning costs can vary widely depending on access, the type of clog, and whether advanced methods (like hydro-jetting) are needed. Be cautious with extremely low “$XX or free” offers, these are often loss leaders and may involve upsells after arrival. The best way to get accurate pricing is an on-site evaluation.
Is chemical drain cleaner safe to use?
In most cases, no. Many drain chemicals can damage piping materials and we’ve seen them cause serious pipe failures, especially in older systems. If you have a slow or clogged drain, a professional evaluation is safer and more effective.
When does a sewer line need to be repaired vs. replaced?
If it’s only a simple soft clog (like heavy paper/waste buildup), cleaning may solve it.
If a plumber pulls back roots, finds cracks, discovers collapsed sections, or identifies failing materials (galvanized, cast iron, clay, Orangeburg, etc.), repair or replacement may be necessary. A camera inspection is the best way to determine the proper solution.
Plumbing Repairs & Installations
What should I do if I have a plumbing emergency?
If safe to do so, locate your main shutoff and turn it off only if it’s a ¼-turn ball valve.
If your main shutoff is an older gate valve (round handle) or looks corroded, don’t force it, you may cause a failure. If we’re closed and water must be shut off, you can sometimes contact your water provider for assistance. Either way, calling a plumber is always a good next step.
Do you repair or replace toilets, faucets, and garbage disposals?
Yes. No job is too small; we handle repairs and replacements for all of these.
How do I know if I have a hidden leak?
Common signs include:
- A higher-than-normal water bill
- Sounds of water running when nothing is on
- Air in the lines
- Unusually hot water or rapid hot water cycling (in some cases)
We also offer smart leak detection and automatic shutoff options (such as Moen smart shutoff systems) that can detect unusual water use and help prevent major water damage.
Can plumbing leaks cause high water bills?
Yes, absolutely.
Do you work on older homes, common in Dayton and the surrounding areas?
Yes. We specialize in solutions for older homes and the unique piping systems common throughout the Dayton area.
Preventative Maintenance & Memberships
Do you offer maintenance plans or memberships?
Yes.
What are the benefits of a plumbing maintenance plan?
Evergreen Care Plan Membership Includes:
- 10% off today’s services and future services
- Free annual plumbing inspections
- Front-of-the-line service
- Triple peace-of-mind warranties
- Special pricing on select services
- After 6 months of active membership, choose one free service per year, such as:
o Salt delivery with water softener, sanitation/service
o Water heater flush with tune-up
o RootX sewer treatment
o Camera inspection
o Water filtration filter swap-outs
o Backflow preventer inspection/testing/winterization
o Diagnosis and inspections
o Well system shock and sanitation
Additional Member Benefits (for Evergreen-supplied equipment):
- Free annual water heater flush (tank or tankless)
- Free salt deliveries for Evergreen-supplied water softeners
How often should drains or water heaters be inspected?
Annually for both is a great rule of thumb. For drains, we often recommend an annual camera inspection if there’s a known issue (roots, scaling, recurring backups). Water heater manufacturers commonly recommend annual flushing.
Can preventative maintenance save money long-term?
Yes. Preventive maintenance helps your plumbing system last longer and can reduce the chance of expensive emergency repairs and water damage.
Local Questions
How quickly can a plumber arrive in Dayton, Ohio?
Because we’re local to the Dayton area, we can typically get to you within 24 hours, and sometimes the same day you call. Once dispatched, we rarely have more than a ~30-minute drive to most homes in our service area.
What plumbing problems are common in Ohio homes?
Ohio winters can lead to frozen/burst pipes. The Dayton area also has many older homes, which means more issues with aging drain systems, galvanized water lines, and older sewer materials. Water quality and hardness are also common concerns in many local areas.
Are frozen pipes common in winter, and how can I prevent them?
Yes. Prevention can include:
- Insulating exposed piping and cold walls
- Keeping a faucet dripping during extreme cold
- Winterizing the home when traveling
- Installing shutoffs for exterior lines and frost-free hose bibs
- In some cases, upgrading vulnerable piping materials
What should homeowners do before calling a plumber?
It depends on the issue, but you can always call us first. We don’t charge a service fee, and we can help you troubleshoot safely over the phone and determine the best next step.
Is Evergreen Plumbing & Drains a good option for emergency plumbing near me?
Yes. We provide same-day and emergency service during business hours, but we do not currently offer after-hours emergency plumbing service.
We Serve the Dayton Metro Area
Trusted Across the Miami Valley Region
- Dayton
- Centerville
- Washington Township
- Miamisburg
- Kettering
- Springboro
- Beavercreek